1) Concerning ISO 9000:
– The ISO 9001 Requirements document is organized into four sections. Discuss 3
– Discuss how ISO 9000:2000 is different than older standards
– Discuss 3 of the 8 quality management principles of ISO 9000:2000
2) Concerning middle management and their role in implementing TQM:
– Discuss what generally approved management principles (GAMP) are
– Discuss why Sayles believes GAMP is no longer applicable
– Discuss why middle managers are often obstacles to implementing TQM
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