Question: 1. Take A Look At This Case Study. What Is The Effect Or Impact Of The Use Of The Internet And E-mail In Health Care? AN E-MAIL HEALTH CARE STORY Mr. Samuels Flies Across The Country To Start A New Job. He Has Already Chosen A Medical Practice In His New Town Because It Has The Same Online Health Support Service As His Previous Doctor, Even Though It …

1. Take a look at this Case Study. What is the effect or impact of the use of the Internet and E-mail in health care? AN E-MAIL HEALTH CARE STORY Mr. Samuels flies across the country to start a new job. He has already chosen a medical practice in his new town because it has the same online health support service as his previous doctor, even though it is a different medical plan. He can set up appointments, get prescription refills and lab results, e-mail the doctor or nurses, and manage his personal health history. He develops fever and muscle aches a week after he arrives. Fearing that he may have anthrax or smallpox, he e-mails his new doctor a list of his symptoms, along with his itinerary over the pre- vious 14 days. The doctor’s automatic system immediately matches his itinerary against the public health database of anthrax and smallpox occurrences and runs his symptoms against his own personal health record, including his medications. It sends an urgent alert to the doctor, who sees no likely source of exposure for Mr. Samuels but spots a potential drug-drug interaction. She calls him and tells him that the new drug he just started could have caused an adverse reaction. She feels confident that he does not need to come in for tests or take unnecessary antibiotics. Instead, she changes his medication and asks him to e-mail her in 24 hours. The next day, his e-mail message confirms that his fever and aches are gone. Unnecessary lab tests, investigation by public health authorities, anxiety for Mr. Samuels and his family, and an unneeded antibiotic are all avoided. This “nonevent” is the happiest of all endings for Mr. Samuels, his doctor, and the health of the public. Adapted from National Committee on Vital and Health Statistics, 2001 2. Describe on patient consent procedures needed in establishing pharmaceutical care services using e-mail communication. 3. Describe the challenges of composing e-mails that are clear, concise, complete, credible, and courteous. 4. Describe techniques for managing e-mail exchanges.